TPower Privacy Policy | How We Protect Your Personal Data

At TPower, the privacy and security of every player is our highest priority. This Privacy Policy outlines exactly how TPower collects, uses, stores, and protects your personal information when you access and use the TPower platform. We are committed to full transparency — so you always know how your data is handled, and you can play on TPower with complete confidence and peace of mind.

This Privacy Policy applies to all players and users of the TPower platform across Malaysia, Singapore, Thailand, Vietnam, and Indonesia. By registering and using TPower, you agree to the data practices described in this policy. If you have any questions about this policy, TPower's 24/7 support team is always available via live chat to assist you.

1. Information TPower Collects

TPower collects only the personal and technical information necessary to provide, secure, and continuously improve our services. The types of information we collect include:

• Account Information: Your name, email address, mobile number, and login credentials required to create and manage your TPower account.
• Identity Verification Data: Information needed to verify your identity and comply with applicable regulations, helping TPower prevent fraud and protect all users.
• Financial Information: Payment details related to deposits and withdrawals processed on the TPower platform — handled exclusively through trusted and secure payment providers.
• Device & Technical Data: Browser type, device type, IP address, and operating system information collected automatically to maintain platform stability, security, and performance.
• Usage Data: Information about how you interact with TPower — including pages visited, games played, and session duration — used to improve your experience on the platform.

TPower collects only the minimum data necessary and never requests information beyond what is required to deliver our services safely and effectively.

2. How TPower Uses Your Information

All personal data collected by TPower is used solely to provide, secure, and improve the TPower platform experience. Specifically, your information is used to:

• Account Management: Create, manage, and secure your TPower account, including identity verification and password recovery.
• Payment Processing: Securely process all TPower deposits, withdrawals, and financial transactions through trusted payment providers.
• Platform Security: Detect, investigate, and prevent fraudulent activity, unauthorised access, and any security threats to your TPower account.
• Customer Support: Provide fast, accurate, and personalised assistance through TPower's 24/7 multilingual support team.
• Platform Improvement: Analyse usage patterns and technical data to enhance TPower's performance, stability, and overall user experience.
• Legal Compliance: Fulfil TPower's obligations under applicable laws and regulatory requirements across all markets we operate in.
• Communications: Send important account notifications, security alerts, and platform updates relevant to your TPower membership.

TPower will never use your personal data for any purpose beyond those listed above without your explicit consent.

3. Data Protection & Security at TPower

TPower employs bank-level security measures to protect your personal data and financial transactions at every point of interaction with the platform. Our data protection practices include:

• End-to-End Encryption: All data transmitted between you and TPower — including logins, deposits, withdrawals, and personal details — is protected by advanced end-to-end encryption technology.
• Continuous System Monitoring: TPower's security systems are monitored around the clock to detect and respond to any potential threats in real time.
• Regular Security Audits: TPower conducts regular independent security reviews and system audits to ensure our data protection standards remain current with the latest industry best practices.
• Secure Data Storage: All TPower user data is stored on secure, access-controlled servers with strict internal access policies to prevent unauthorised use or disclosure.
• Payment Security: All financial transactions on TPower are processed exclusively through verified, trusted payment providers operating under recognised security standards.

No system can guarantee 100% absolute security, but TPower is committed to implementing the highest practical standards to keep your data safe at all times.

4. Confidentiality & Third-Party Data Sharing

TPower treats all player data with the strictest confidentiality. We do not sell, rent, or share your personal information with any third parties for marketing, advertising, or commercial purposes — ever.

Your personal data may only be disclosed to third parties in the following strictly limited circumstances:

• Payment Processing: Sharing necessary financial details with trusted, verified payment providers solely to process your TPower deposits and withdrawals securely.
• Legal Requirements: Disclosing data when required by applicable law, court order, or regulatory authority in any jurisdiction where TPower operates.
• Fraud Prevention: Sharing information where necessary to investigate, prevent, or take action against fraudulent activity or security threats.
• Service Providers: Engaging trusted technical service providers who assist in operating the TPower platform, all of whom are bound by strict confidentiality agreements.

In all cases, TPower ensures that any third-party data sharing is conducted under strict data protection agreements and only to the minimum extent necessary.

5. Cookies & Tracking Technology

TPower uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies help TPower remember your preferences, maintain your session security, and analyse platform usage to make continuous improvements.

• Essential Cookies: Required for the TPower platform to function correctly — including maintaining your login session and account security.
• Analytics Cookies: Used to understand how players interact with TPower, helping us improve platform performance and user experience.
• Preference Cookies: Used to remember your language, display, and account settings on TPower.

You may adjust your browser settings to manage or disable cookies at any time. Please note that disabling certain cookies may affect the functionality of some TPower platform features.

6. Your Privacy Rights as a TPower Player

As a valued TPower member, you have clear rights over your personal data. These include:

• Right to Access: Request a copy of the personal data TPower holds about you at any time.
• Right to Correction: Request that TPower corrects any inaccurate or outdated personal information on your account.
• Right to Deletion: Request the deletion of your personal data from TPower's systems, subject to applicable legal and regulatory retention requirements.
• Right to Withdraw Consent: Withdraw your consent to specific data processing activities at any time, where consent is the legal basis for processing.
• Right to Data Portability: Request a copy of your TPower personal data in a commonly used, machine-readable format.

To exercise any of your privacy rights, please contact TPower's 24/7 support team via live chat on the platform. Our team will assist you promptly and clearly in accordance with applicable data protection regulations.

7. Data Retention Policy

TPower retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulatory obligations. When your data is no longer required, TPower will securely delete or anonymise it in accordance with our internal data retention procedures.

8. Privacy Policy Updates

TPower may update this Privacy Policy from time to time to reflect changes in applicable laws, regulations, technology standards, or improvements to our services. When significant changes are made, TPower will notify users via the platform or by email where appropriate.

We encourage all TPower members to review this Privacy Policy periodically to stay informed of how your data is being protected. The most current version of the TPower Privacy Policy is always available at tpowerofficial.net/privacy.html.

If you have any questions, concerns, or requests regarding this Privacy Policy or how TPower handles your personal data, please contact our 24/7 live support team — we are always here to help.